Try to download the app again. Tap the Clear data button. Remove your Google account and then add it again If clearing the cache and data doesn't resolve the issue, remove your Google account, restart your device, and then add your Google account again. Open the Settings menu on your device. Tap the Menu icon on the top right corner of the screen.
Tap Remove account. Restart your device and add your account again. Then try to download the app. Need more help? You saved me a lot of time. Mine was working with VPN or over data network but not over my wifi. Searched almost everywhere found nothing till I saw your comment. Thanks a lot! This should honestly be top comment.
After updating to android 10 my Google play store has been crashing after 5 seconds max every time I opened it. Tired the basic methods clear cache and what not but nothing helped up until now. Thank you so so much for solving my problem now I can finally update my apps after 2 months. I had this problem and trying to solve it using the suggestions you and other sites offered only succeeded in driving me crazy.
I finally figured out the solution on my own. My phone came pre-loaded with a bunch of junk apps I didn't want but couldn't be uninstalled. They were taking up a huge amount of internal storage space, and I soon ran out of room for apps I really needed. So I purchased an external memory chip and installed it with the setting that it would be treated as permanent internal memory.
However, I soon found that many apps will not install to "external" memory despite the setting. To get them to use the memory card, I had to turn on Developer Options and scroll way down to the option Force Apps to Write to External Memory and check yes.
Everything worked great until updates started arriving, and the problem in this thread arose. Because I normally keep Developer Options turned off my banking app and password manager do not like to run with it on , some most app updates apparently cannot find the app they're trying to update if it resides in External Storage.
To get those updates to successfully download and install, all I have to do is, prior to beginning the update, go into Settings and enable Developer Options and check the Force Apps to Write to External Memory option.
After I started doing that, the Play Store updates worked normally. After they finish, I go back into Settings and disable Developer Options again. It works for me, and now I'm not having any problems with updates. Can someone call me please trying to figure out what wrong with the card just bought it and scratch it and said already been used.
What do you do if someone some how in stalled the same apps I have and some how controling my phone not like taking over more like someone watching me like some almost all this app I can't uninstall I can't stop them and they have a lot of permission and always killing my battery what can I do with out a computer is there anyone smart enough to help me fix this not meaning your not if you don't know more like I have no idk how and who or what but I know my phone has clone apps in it that I cannot uninstall I have two of everything when I look into my apps please I'm begging for help is there any way anyone can help me.
You obviously don't have the issues mentioned in this article I tried everything and nothing worked. Then I removed my Google account but now I can't add a new Google account.
It's says "experiencing trouble communicating with Google" and try again etc or something like that I will save data pictures etc and perform a reset. What do I do when all it says is "Error retrieving information from server"?
Please click here if you are not redirected within a few seconds. Mobility News E-Bikes. How to pinpoint the problem First of all, you'll want to make sure the problem is on your end and not a wider problem with Google. Please note: We have separate articles for when you're getting a specific Google Play Store error code or a "Google Play authentication is required" error To start off, we want to check a couple of simple things outside of Google Play that might be affecting its performance.
Check your Internet connection It may seem too simple or easy, but checking your Internet connection could solve the problems you're having. Check your date and time settings Google periodically checks your smartphone's date and time for the Play Store.
To fix this issue, you need to go into the Settings on your Android device and follow the steps below: Go to System. Then, make sure to activate the options Set time automatically and Set time zone automatically. Install the latest version of Google Play Store It's silly, but sometimes a Google Play Store update is available but won't automatically download until days after being released.
You should then go into your Apps or Application manager ; depending on your device. On stock Android, you will need to tap on See all apps. You will now see a list of apps installed on the phone.
Scroll down until you see Google Play Store and tap on it. You will now see a screen that says App Info. Some system services and third-party apps may malfunction due to incorrect data settings. You should also enable toggle on the Use network-provided time-zone option. Some system functions will become unavailable when your device is low on storage space.
For example, Play Store may fail to download new apps or update old ones. Some apps may also start running slow and occasionally crash during usage. If your storage is low, tap the Free Up Space button to use the built-in Android Cleaner to remove junk , duplicate files, and unused apps from your device.
Resetting the Download Manager can help to resolve Play Store download failures. Follow the steps below to get it done. Google Play services is a core Android system that powers all Google apps and services. Now the backup will start. Before you do the fixing, make sure the backup is complete.
Please note that the steps of backing up your Android vary from different devices and Android operating system versions. You have already known some of the reasons behind the application not installed error, but you also need the solutions to solve it. You need to take some steps to get rid of the problem now. Below we have listed the top 13 ways for you. Most of the time, such kind of errors occur due to some unknown errors, so you'd better depend on a professional tool to save your time.
Then the iMyFone Fixppo for Android is highly recommended. All Android system-related issues can be solved by this program with simple clicks, so you do not need to know the technology about Android. The highest repairing rate and speed will be offered to you. Just give a few minutes to have a check now! Step 1: After installing and running it on your computer, you need to offer the details of your device to start finding the corresponding firmware your device needs.
The software will automatically download and extract the firmware for you. Step 2: You need to connect your device to the computer after extracting the firmware successfully. Then make sure that your device is in download mode and the related steps are on the screen.
Step 3: When everything is ready, all you need to do is to wait for the fixing process to complete. Most professional technology websites also recommend this tool, so why not download the free trial version to have a try now? For example, if you are using mobile data switch to Wi-Fi and vice versa. This should solve the problem. Reset your router. If the problem still works it will be good to make sure that you check and reset your router. If the problem persists you should contact your internet provider.
Sometimes the problem could be with the device. In such a case restarting your device could do the trick for you. To restart your android device follows these steps:. Press then hold the "Power" button for a few seconds until you see the pop-up Menu.
Click the "Restart" button. This will set off the restart process. Wait until your device restarts then try upgrading your Google play. Sometimes the problem of Google Play not updating may be as a result of glitches in the data store on your device.
In this case, you will have to clear both the cache and data. To wipe cache and data follow these steps. Open the "Settings" screen on your device.
Scroll down the "Settings" menu and click to open the "Apps" option. Once this is done, on the same screen find "Clear data" and tap on it to clear all the data on the app.
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